There are always different job openings in a hotel where each individual performs the duties assigned. Hotel staff is normally segmented into several departments and each department has certain responsibilities. Firstly, there are receptionists who attend phone calls, book rooms, allocate rooms to customers and guide them to different places of the hotel. Large hotels usually hire a team instead of just one receptionist as they focus more on customer care. Housekeeping department of the hotel also plays a very vital role in the success of a hotel. They are responsible for the maintenance, cleaning, and solving customer problems regarding housekeeping. Hotels appoint managers with good educational background to manage different departments of it. The casino manager would be responsible to look after games and handle disputes; staff manager will take care of human resource including waiters, chefs, housekeeping professionals and their payroll. In addition, a restaurant manager will ensure food quality and assist customers in dinning hall. Hotels also hire finance officers to look after their accounts, forecast overheads and conduct internal audit on 6-monthly or annual basis. Many colleges are offering specialized programs for hotel management. They offer programs for waiters as well conduct management classes for prospective hotel managers.